RETURN POLICY

Last updated August 28, 2019

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within Thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at sales@royalmuskwine.com.au to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Royal Musk Pty Ltd

14 Bray Street, Plympton Park, SA 5038

Australia

Attn: Returns

RMA #

 

Return shipping charges will be paid by customer.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least Seven (7) working days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Questions

If you have any questions concerning our return policy, please contact us at:

+61 870017882

or visit

royalmuskwine.com.au

About Us

Royal Musk, founded in 2018 with a vision to transform the online wine industry on the verge of becoming global[....]


ABN Number: 68 632 811 388
Liquor & License Number: 51410371
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  • 14 Bray Street Plympton Park SA 5038
  • +61 - 0870017882
  • sales@royalmuskwine.com.au